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Return and Exchange Policy

Return and Exchange Policy

At StockOpedia, we want you to be completely satisfied with your purchase. We understand that sometimes things might not go as planned during shipping. To ensure a smooth and efficient return and exchange process, we have established the following policy:

1. Eligibility for Returns and Exchanges:

  • You are eligible to request a return or exchange if you receive a damaged or faulty product due to shipping.

2. Timeframe for Request:

  • Please submit your return or exchange request within 48 hours of receiving the order. Any requests beyond this timeframe may not be accepted.

3. Video Confirmation Requirement:

  • To expedite the resolution process, we require you to record an uncut video of the unpacking and unboxing process when you receive your order.
  • The video should clearly demonstrate the product's condition, including packaging and contents, to verify any damage or defects.

4. How to Initiate a Return or Exchange:

  • Contact our customer support team and provide the following:
    • Order number
    • Description of the issue
    • Video confirmation of the unboxing process

5. Return Process:

  • Our customer support team will review the video to assess the issue accurately.
  • If the return is approved, we will provide you with a return shipping address.

6. Exchange Process:

  • In case of an exchange, we will arrange for the replacement product to be shipped to you.

7. Packaging and Shipping:

  • When returning the product, please ensure it is securely packaged to prevent any further damage during transit.
  • Shipping costs for returns or exchanges are the responsibility of the customer, unless stated otherwise by our customer support team.

8. Inspection and Refund/Replacement:

  • Once we receive the returned product and complete our inspection, we will process the refund or replacement accordingly.
  • Refunds will be issued to the original payment method used during the purchase.

9. Non-Eligible Items:

  • Returns or exchanges for change of mind or other non-damaged items are not accepted.

10. Support and Assistance:

  • Our customer support team is here to guide you through the return and exchange process. If you have any questions or need further assistance, please don't hesitate to contact us.

By adhering to our Return and Exchange Policy, including providing video confirmation for shipping-related issues, we can better serve you and ensure a satisfactory resolution. Your cooperation enables us to maintain the highest level of customer satisfaction and provide you with a hassle-free shopping experience.

Video Confirmation Policy

At StockOpedia, we value your satisfaction and strive to ensure a smooth shopping experience. To expedite the resolution process for any shipping-related issues, we have implemented a Video Confirmation Policy for specific situations. This policy allows us to provide you with efficient support in case of damaged or faulty products received during shipping.

Steps for Video Confirmation:

  1. Unpacking the Order: Upon receiving your order, prepare to unpack the package in a well-lit and clear space.

  2. Record an Uncut Video: Using a smartphone or camera, record an uncut video of the entire unpacking and unboxing process. Ensure the product's packaging and contents are clearly visible throughout the video.

  3. Show Product Condition: While recording, demonstrate the condition of the product and packaging. Focus on any signs of damage, defects, or visible issues.

  4. Product Functionality: If applicable, showcase the product's functionality during the video to verify its performance.

  5. Save the Video: Save the video on your device or cloud storage for future reference.

Using the Video for Claims:

  1. Contact Customer Support: If you encounter any issues with the received product related to shipping, immediately contact our customer support team.

  2. Share the Video: When communicating with our support team, share the video you recorded during the unboxing process.

  3. Claim Resolution: Our customer support team will review the video to assess the issue accurately. This will help expedite the claim resolution process and enable us to assist you promptly.

Important Notes:

  • Please ensure the video is uncut and continuous, capturing the entire unboxing process from start to finish.
  • Maintain a stable hand while recording to provide clear and focused footage.
  • Ensure good lighting to display the product's condition accurately.
  • Keep the video as evidence in case of any discrepancies during the claim process.

By adhering to our Video Confirmation Policy, you help us ensure a smooth and efficient resolution in case of any shipping-related issues. Your cooperation allows us to provide you with the best possible support and maintain the highest level of customer satisfaction.

Should you have any questions or require assistance with the policy or any other matter, do not hesitate to reach out to our customer support team. We are here to assist you throughout your shopping journey with us. Thank you for choosing StockOpedia, and we look forward to providing you with an exceptional tech experience!

Shipping Policy

At StockOpedia, we are committed to providing a seamless and efficient shipping experience for our valued customers. Please read the following shipping policy carefully to understand how we process and deliver your orders.

  1. Order Processing:

    • Once you place an order, our dedicated team promptly starts processing it. Please allow 1-2 business days for order processing before shipment.
    • You will receive a confirmation email with your order details once the order is processed and ready for dispatch.

  2. Shipping Method:

    • We partner with reliable shipping carriers to ensure timely and secure deliveries.
    • The shipping method may vary based on your location and the size/weight of the package.

  3. Delivery Time:

    • Estimated delivery times are as follows:
      • Within Pakistan: 3 to 4 business days.
      • International: Delivery times may vary depending on the destination country and customs clearance.

  4. Shipping Costs:

    • Shipping charges are calculated during the checkout process and are based on the delivery address and order size/weight.

  5. Tracking Your Order:

    • Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment until it reaches your doorstep.

  6. Delivery Attempts:

    • Our shipping partners will make two delivery attempts if you are not available at the provided address.
    • If delivery is unsuccessful after multiple attempts, the package may be held at the carrier's local office for a specific period. Please contact the carrier for further instructions in such cases.

  7. Shipping Restrictions:

    • We currently ship within Pakistan and offer international shipping to select countries. Please check the shipping availability for your country during the checkout process.

  8. Customs and Duties:

    • For international orders, the recipient is responsible for any applicable customs duties, taxes, or import fees levied by the destination country.

  9. Return to Sender (RTS) Packages:

    • If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact the customer to arrange reshipment. Additional shipping charges may apply for reshipment.

  10. Delayed Shipments:

    • While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions or peak holiday seasons may cause delays. We appreciate your understanding in such situations.

  11. Order Status and Support:

    • For any questions about your order status, tracking, or shipping-related inquiries, please contact our customer support team. We are here to assist you with any shipping-related concerns.

Our shipping policy is designed to ensure a smooth and enjoyable shopping experience for our customers. If you have any further questions or require additional assistance, feel free to contact our customer support team. Thank you for choosing StockOpedia, and we look forward to delivering exceptional tech products to you!