Frequently Asked Questions & Answers
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CONTACT INFORMATION
50 East 52nd Street
Brooklyn, NY 10022
United States
+1322224332
+4643758533
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges for orders from our Online Shop are calculated during the checkout process. The exact shipping cost will be displayed on your screen before you confirm your purchase.
How long will delivery take?
Delivery typically takes 3 to 4 business days. Our efficient shipping process ensures that your order is processed and dispatched as quickly as possible.
How long do I have to return an order?
You have a window of two days after receiving your order to initiate a return. Please note that we do not accept returns for change of mind, so we recommend making an informed decision before placing your order. In the rare event that you receive a damaged or faulty product due to shipping, please notify our customer support team as soon as possible. To ensure a smooth claim process, please make an uncut video of the unpacking and unboxing of the product, which will be essential in case you need to make a claim for shipping damages. We are here to assist you throughout the return process, so don't hesitate to reach out for any further guidance or support.
Where can I view my receipt?
You can view your sales receipt in your email inbox. If you can't find it, contact our customer support for assistance.
How do I add a gift receipt to an order?
To add a gift receipt to your order, we recommend reaching out to our customer support team before placing the order. They will assist you in applying for a special request to include a gift receipt with your purchase.
Payment Information
How is the refund processed?
The refund process varies depending on the case and the agreement with our customer support team. Once the claim is processed and approved, the customer will receive the refund by the method communicated to the customer support.
Can I be reimbursed through the original payment method?
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Will you restock items indicated as “out of stock?”
We may or may not restock items indicated as "out of stock." depending upon availability. Please check back or subscribe for updates.
How can I return an item?
Contact our customer support team and inform them about the issue. Provide them with the video of the damaged product to facilitate the claim process.
Our customer support team will guide you on how to properly pack the product for return.
Once the packing is done as per their instructions, they will provide you with the address where you need to ship the product back to us.
Please ensure to ship the product to the provided address as soon as possible.
Once we receive the damaged product and inspect it, our team will process the return and issue a refund or replacement, depending on the case and your preference.
Will I receive the same product that I see in the picture?
Yes, absolutely! We take great care to ensure that the product images on our website accurately represent the items you'll receive. What you see is what you get – a top-quality product that matches the image you viewed during your shopping experience.
